Jan
07
2011

Caffeine addicts across the world are in uproar over Starbucks’ announcement this week that its logo would be changing to celebrate its 40th anniversary in March and the company’s larger focus.
On Starbucks’ site you can read comments from people upset over the change and even suggesting alternative designs. Interestingly, Starbucks partners (also known as employees) are posting positive comments and are expressing excitement for the change. Commenter Simplycatlin, a partner, says “You guys love the experience not the name and not the green lady…” Bingo.
A brand is so much more than a logo. (Repeat this phrase five times.) It’s about the emotional experience people have with your brand; the unique place your brand holds in people’s hearts and minds.
Maybe all the uproar is not really about the logo, it’s about the fear that people’s favorite brand may be changing and moving away from coffee and its delicious pumpkin cream cheese muffins. Maybe Starbucks brand fans are worried that this “third place” they’ve come to love escaping to could change. Of course, maybe they really just don’t like the new logo.
What do you think – is it the logo or is it more than that causing the controversy?
Please note: This blog entry was not biased in any way by my long-time respect for their brand and my adoration for Howard Schultz, who I affectionately refer to as Howard, like I’ve known him for years.
Oct
26
2010

Starbucks recently announced it will serve regional wine and beer, starting in its home city of Seattle. In an experimental trial, the company renovated a store in Seattle’s busy Capitol Hill area and stocked it with new beverage offerings as well as a selection of local cheeses. In addition to the new menu, the barista bar has been rebuilt to seat customers closer to the coffee.
USA TODAY mentioned that the revamped store looks less like a Starbucks and more like a cafe that’s been part of the neighborhood for years. Muted color palettes, dim lighting and an overall low-key design seem to contradict the entire Starbucks brand.
From the bright green logo to the unique language spoken when ordering drinks, Starbucks has always distinguished itself from other coffee shops. Why then after years of standing out, would Starbucks want to fit in?
Scott Bedbury, marketing chief for both Starbucks and Nike in the 1990s, told USA TODAY that evolution is critical for Starbucks and that wine sales could bring in “latte-like” profits. “Brands have to evolve or die,” he said. “It’s a tall order. But if anyone can pull it off, it will be Starbucks.”
Bedburry is not alone in thinking evolution is critical. Other brands such as Belk underwent major changes this year. For now caffeinated customers across the country will have to wait and see if Starbucks stores in other cities will get a makeover similar to Seattle. I wonder if wine will come in Tall, Grande and Venti sizes?
Aug
25
2010
cray·on / [krey-on, -uhn]
–noun
1. a pointed stick or pencil of colored clay, chalk, wax, etc., used for drawing or coloring.
2. a drawing in crayons.
–verb (used with object)
3. to draw or color with a crayon or crayons.
–verb (used without object)
4. to make a drawing with crayons.
When I hear the word crayon, my mind immediately goes to the iconic art supply and the brand I grew up with … the Crayola crayon and its magnificent box of 64 with a built-in sharpener. I remember holding them with little hands, learning how to use the different shades together, and even melting them for cool grade-school art projects.
So this new beverage line has me puzzled. You want me to ‘drink crayons?’ I’ve been taught all my life to keep the markers, paintbrushes and crayons out of mouth, and now there is an imperative to do so?
As a mom, I can appreciate the premise behind the beverage: a drink with no high fructose corn syrup, less sugar and more juice than leading drinks for kids. As a verbal branding associate, I see a great opportunity for a fun, new name that can appeal to kids in its tonality, and to moms in its approach to nutrition.
Using an arbitrary word for a brand can work, if it’s executed well. Apple built its brand off ease and the approachability of something as simple as a piece of fruit. Is Crayons trying a similar approach? Capitalizing on our childhood nostalgia and hoping that translates into a mental shift? That now, it’s ok to ‘drink our crayons?’
As for kids, will this product be confusing in real-life scenarios? “Mom, can I have Crayons with dinner tonight?” Or, “Kate, you can drink these Crayons, but don’t eat those in your art supplies.” For some reason, I can’t reconcile the idea of now consuming or drinking something that has been a part of my life for so long, and used in a very different way. What do you think? Are you ready to ‘drink your crayons?’
May
25
2010

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AriZona Iced Tea is suffering the consequences of sharing a name with the southwestern state as people upset by Arizona’s new irrigation law boycott the state as well as businesses based there. The ironic thing is that AriZona Beverage Company was founded in 1992 in Brooklyn, New York and maintains all operations in this northeastern state. I suppose the founders may now wish they had put a little more strategy behind their name generation instead of merely taking cues from their home decor.
Contributed by Allison Jobes