We’ve all been through it before. We come across a personal issue, over-analyze the situation, and then respond with an unnecessary reaction (whoops…). Well, the same thing can happen to brands. We call it, over-branding. And it happens to the best of us…

Over-branding

Over-branding often occurs when a company recognizes an issue, tries to resolve the issue, but reacts excessively.  To Netflix, this sounds all too familiar. Due to a rapid decline in stock prices, Netflix announced it was going to split its services into two brands:  Netflix and Qwikster. Good move? Ask Netflix. After assessing the situation a bit more (and hearing the public’s reaction), the company “qwikly” learned that two brands aren’t always better than one. Shortly after the split was announced, Netflix decided to terminate Qwikster before its launch. Better late than never.

Sometimes over-branding might occur for reasons that aren’t as clear. We are all familiar with Comcast’s rebranding as XFINITY. Looking back, it’s difficult to determine a clear motive for the rebrand. As one of the most successful media tech companies in the U.S., Comcast was (and is) a popular household name. Over its long history Comcast developed a strong and positive public image, so why would a company want to move away from a name that held an immeasurable amount of equity? And it is evident the rebranding effort has confused a number of customers. One of the FAQs on XFINITY’s website asks, “What makes XFINITY different from the service I currently receive from Comcast?” Good question.

Moral

Everyone can agree that branding is crucial for the success of a business. But it’s even more crucial to make sure it is done correctly. Here are a couple of things to consider when developing your brand:

• Keep it simple. A common obstacle with branding is over-complication (see examples above). As a brand advocate, it’s easy to get caught up in the intricacies of your brand – many companies want every detail to be showcased. Be sure to prioritize when addressing your audience. It’s important to keep things consistent, clear and concise.
• Seek out a pair of fresh eyes. Strong brands have passionate employees who often times see things through a company lens.  It is always important to get a third-party’s opinion – someone unbiased, trustworthy and knowledgeable.
• Think it through. Over-branding is often a result of rushed decisions. A new brand name, design and/or strategy is something that will touch every piece of your business. Take time to make sure your decisions make sense from every angle.

One of the keys to building a successful brand externally is to build your brand internally. Not only do your employees live and breathe the brand each day, but they are the ones communicating it to your current and future customers. So how do you develop a successful internal branding campaign? Here are a few tips. 

1. Provide easy to understand and easy to access tools. These tools could be as simple as a rack card at each employee’s desk or educational pages on your company’s intranet.
2. Engage team members from multiple departments. Ask department leaders to highlight employees who are enthusiastic and willing to carry the brand flag within the team. Then educate these brand ambassadors on the brand and how to talk to their coworkers about the value of the organization’s brand.  
3. Do it once, twice, three times and don’t stop. Internal branding is not something that can be done once and be considered successful. If it is just done once, employees may just see it as a campaign. Regularly communicating about the brand will help engrain it in your organization’s culture. Consider highlighting a different organization benefit or value each month, explaining its value and showing examples of how the brand is lived each day by employees.

When your employees believe it, your customers and future customers will notice. By tapping into your greatest brand implementation tool – your workforce – your organization will not only be singing from the same hymn book (pardon my Southern phrasing), but so will your customers.

To add to the previous blog post about nation branding, countries seem to be very interested in their reputations. They are making strides to manage their appearance in a globalized world. Countries realize that their reputation not only affects their tourism business, but also their economic stance in the marketplace. And where do countries go to brand themselves? Try the World Expo. It’s a hotspot for nation branding. Known as, “a wonderful playground of branding,” these fairs provide pavilions for each country to portray the best of its identity to the rest of the world. Kind of like a beauty contest for nations, or a tournament of cultures. Participating countries are eager to interact and impress visitors.

Another reason countries go to the Expo is to overcome negative stereotypes that may be harmful to their reputation. Social, economic, cultural or political issues from the past (like wars for example) are the main factors that shape the rest of the world’s perspective of a country. These stereotypes can be hard to break. On the other hand, stereotypes can be a good thing. With pre-conceived expectations, people have already made a connection with a nation, allowing easier engagement and interest.

Are the messages that these national pavilions send effective? It can be tricky because nations must be aware of the way they communicate with multiple audiences. They cannot just impress foreigners; they must also please their domestic audience. If communication between the two doesn’t correspond, there could be cause for dispute. Most natives see their pavilion as a source of national pride, but some others may see it unfavorably, especially if the focus is on creating a show for foreigners.

Student ambassadors that greet and guide visitors at their pavilions are an important part of a national brand. With their direct contact among visitors, they exhibit diplomacy, represent a physical presence for their country, and give a glimpse into the future of foreign relations.

There are many things to consider when managing a country’s image on a global scale. A solid nation-brand strategy requires much negotiation, compromise, and clear direction to be successful.

Contributed by Emily Hassell

Once upon a time Coca-Cola had only soft drinks, Burger King only had burgers, and Nokia had rubber boots…

Yes, you read that correctly. The same Nokia that has been a telecommunications company and long time mobile phone manufacturer started out as an industrial conglomerate that produced galoshes and other rubber products.

Other than having strong and highly recognizable names these companies along with many others have tried their hand at extending their brand beyond their individual flagship products. Brand extensions are a complex venture and run the chance of being either highly successful or horribly awful.

Unlike product extensions which are the use of a brand’s name for a new item in the same product category, a brand extension is a strategy deployed when a company uses their brand name and attaches it to a new product in a different product category from the original established product. Much like Starbucks did when they introduced their liquor line in addition to their signature coffee.

Attaching a brand name to a new product category allows marketers to capitalize on the brand equity of the original brand and attach it to something new in hopes that consumers will associate the same experience and knowledge they have of the brand to the new product. But attaching a brand name to a new product is not always easy, it can be costly for both the brand extension and original brand because a poor choice for brand extensions may dilute and deteriorate the core brand and damage its brand equity.

When a brand extension is successful it can prove to be a lucrative move for brands, and in some instances like Nokia the brand extension becomes more successful than the original venture. But sometimes brand extensions are just flat out weird. So, which are which? Take a look at the graph below and see some brand extensions I’ve laid out as the good, the bad, and the bizarre.